What do people want to make their lives better? Are we helping them get it? If not, what should we be doing differently?
These are simple questions. Sometimes, we mistake them as trivial or think that we already know the answers. When I led a water and sanitation programme in Malawi I believed that people in Malawi needed clean water. I believed I could help them get it by helping local governments build their capacity to construct and repair water infrastructure. I saw plenty of evidence that what I was offering matched what was needed and wanted. I knew about confirmation bias, knew that communities and local government officials were likely to praise my programme rather than risk losing free support, but I believed that I had strong enough relationships to be hearing the truth. MORE